What we promise EVERY client EVERY vist!
Pool Cleaning Guarantee
Note: If you are on a Partial Service Plan then vacuuming, netting, or any other cleaning of the floor of the pool is not included in the plan. You can upgrade to our Full Service Plan for just a little more per month and get these items performed every week.
This Guarantee means we will re-clean your swimming pool free of charge and ensure all the appropriate items on your Pool Maintenance Report have been performed to your satisfaction if notified within 36 hours.
This Guarantee futher means we will issue a full refund on the pool cleaning service visit in question if you reported it withing the first 36 hours and we were unable to re-clean the swimming pool to your satisfaction.
Maintenance Report Guarantee
Pool Maintenance Reports are an important record of the work performed at your swimming pool. If you ever find that a Pool Maintenance Report is not filled out at a scheduled cleaning visit please let us know right away. We will dispatch someone from the office to verify your Report promptly and issue a full refund for service visits that are not documented.
Note: We need cooperation in keeping the Pool Maintenance Report in the pool equipment timer or control system box. These boxes are waterproof and should snap shut to prevent the weather from damaging the Report. If you prefer to have the report kept somewhere else please let us know.
Water Balance Guarantee
Note: Start-up chemicals such as Cyanuric Acid and Calcium are subject to “creeping up” over the years. If these start-up chemicals creep up out of range they may require a full or partial water change since these chemicals cannot typically be lowered in a reliable manner without a water change. A full or partial water change is also typically needed every few years for impurities in the tap water that will creep up over time. These impurities are referred to with the catch-all term “Total Dissolved Solids” or “TDS”.
This Guarantee means we will correct any chemical issues free of charge provided they do not fall into one of the exceptions mentioned above.
Algae Free Guarantee
Black algae is also guaranteed not to occur under normal circumstances. Exceptions to our Algae Free Guarantee for black algae include: worn plaster or other surfaces with pitting, certain natural stone waterfalls that do not have enough daily circulation or water flow to prevent growth, lack of sufficient daily circulation and filtration, and pools with broken sanitation systems including in-line chlorinators or salt generating systems that are not functioning properly.
It is helpful to keep in mind that outdoor swimming pools are open systems and as such, are subject to whatever is blowing around in the air or the yard. Algae spores just like germs are constantly being introduced to swimming pools and killed. There are some strands of algae here in Texas that are chlorine resistant to more then 20 ppm. If one of those strands is introduced it can take hold and bloom even in a perfectly balanced and cleaned pool depending on the circumstances. While no swimming pool service company can guarantee this will never happen, what we can do is guarantee to resolve it for ongoing pool service customers free of charge. We believe this is the right thing to do. All we need is properly working equipment.
This Guarantee means we will correct any algae issues free of charge provided they do not fall into one of the exceptions mentioned above.