Guarantee

If you find you are not satisfied with a pool cleaning just let us know promptly and we’ll re-clean it for free. Please be sure to tell us the day you had your cleaning or right away the next day – within 36 hours. This will help us identify potential causes and correct this for the future.

Note: If you are on a Partial Service Plan then vacuuming, netting, or any other cleaning of the floor of the pool is not included in the plan. You can upgrade to our Full Service Plan for just a little more per month and get these items performed every week.

Customers on either our full or partial pool cleaning service programs can expect we will correct any normal water balancing issues at no additional charge provided the swimming pool and equipment have been kept in proper working order and service has not been interrupted.

Note: Start-up chemicals such as Cyanuric Acid and Calcium are subject to “creeping up” over the years. If these start-up chemicals creep up out of range they may require a full or partial water change since these chemicals cannot typically be lowered in a reliable manner without a water change. A full or partial water change is also typically needed every few years for impurities in the tap water that will creep up over time. These impurities are referred to with the catch-all term “Total Dissolved Solids” or “TDS”.

Customers on pool cleaning service programs can also expect we will correct any yellow, mustard, or green algae issues at no additional charge provided the swimming pool and equipment have been kept in proper working order, regular Filter Cleanings are performed, pumps are running the appropriate amount of time each day, there is not landscaping in the water, and service has not been interrupted. It is important that customers keep their pool water level at a proper level for their pool equipment to be operational and that each pump is operated on an appropriate amount of hours on a daily basis.

Black algae is also guaranteed not to occur under normal circumstances. Exceptions to our Algae Free Guarantee for black algae include: worn plaster or other surfaces with pitting, certain natural stone waterfalls that do not have enough daily circulation or water flow to prevent growth, lack of sufficient daily circulation and filtration, and pools with broken sanitation systems including in-line chlorinators or salt generating systems that are not functioning properly.

It is helpful to keep in mind that outdoor swimming pools are open systems and as such, are subject to whatever is blowing around in the air or the yard. Algae spores just like germs are constantly being introduced to swimming pools and killed. There are some strands of algae here in Texas that are chlorine resistant to more then 20 ppm. If one of those strands is introduced it can take hold and bloom even in a perfectly balanced and cleaned pool depending on the circumstances. While no swimming pool service company can guarantee this will never happen, what we can do is guarantee to resolve it for ongoing pool service customers free of charge. We believe this is the right thing to do. All we need is properly working equipment.